🛡️ RISK BADGE: 💼 INSURANCE
Executive Summary: What is it?
Enterprise Support is a paid contract (SLA - Service Level Agreement) that guarantees a response time. It ensures you have a direct line to the engineers who wrote the code, often including "Priority Bug Fixes" where your issues jump to the front of the line.
CFO / Business Impact: What does it cost/risk?
Business Continuity Insurance. You are paying to transfer the risk of downtime from your team to the vendor. Cost: Usually expensive (starting at $5k–$20k/year), but cheaper than a 2-day outage of a mission-critical system.
Technical Reality: How does it work?
Often includes "Long Term Support" (LTS) versions, meaning you don't have to upgrade your software every week to stay secure.