🛡️ RISK BADGE: 🎲 UNPREDICTABLE
Executive Summary: What is it?
Community Support means there is no help desk to call. Support is provided by volunteers or other users on platforms like GitHub Issues, Discord, or StackOverflow. Responses are voluntary, not guaranteed.
CFO / Business Impact: What does it cost/risk?
The "Bus Factor" Cost. You are trading license fees for internal engineering time. If a critical bug stops production, your team must debug it themselves or wait for a stranger to fix it. SLA: None. Resolution time can range from 1 hour to never.
Technical Reality: How does it work?
Great for popular tools (large communities answer fast). Dangerous for niche tools (abandonware risk).